1. Introduction

Vishwasam Technologies (“Vishwasam”, “we”, “us” or “our”) builds custom software, AI automation solutions and websites, and provides IT maintenance and customer support. This Privacy Policy explains what personal information we collect when you visit our website, contact us or use our services, how we use it, and the choices you have.

By using our website or sharing your information with us, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit your information.

2. Information We Collect

We collect only the information we need to respond to you and deliver our services.

• Information you give us: your name, email address, phone number, company name and the details of your enquiry when you fill in a contact form, book a call, email us or chat with us.
• Information collected automatically: your IP address, browser and device type, pages visited, time spent on the site and the page that referred you, collected through cookies and similar tools.
• Project and client information: business data, documents and system access that clients share with us so we can build, maintain or support their software.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests for a quote or a call.
• Plan, deliver, maintain and support the software and services you engage us for.
• Send service-related messages such as project updates, invoices and support replies.
• Understand how visitors use our website so we can improve its content and performance.
• Keep our website and systems secure and prevent misuse.
• Meet our legal, tax and regulatory obligations.

We send marketing messages only where you have asked for them or agreed to receive them, and you can opt out at any time.

4. Chatbot and AI Features

Our website includes a chatbot that helps answer questions about our services. Messages you send to the chatbot may be stored and reviewed so we can respond to you and improve the quality of its answers.

Please do not share sensitive personal information such as passwords, payment card details or government ID numbers in the chat. Some chatbot and AI features rely on trusted third-party technology providers, who process the conversation on our behalf.

5. Cookies

Cookies are small files stored on your device. We use them to keep the website working properly, remember your preferences and measure how the site is used.

You can block or delete cookies through your browser settings. If you do, some parts of the website may not work as intended.

6. How We Share Information

We do not sell or rent your personal information. We share it only in these situations:

• Service providers such as hosting, email, analytics and payment partners, who help us run our business and may use the information only for that purpose.
• Legal requirements, when we are required to do so by law, a court order or a government authority.
• Business changes, such as a merger or acquisition, in which case we will ask the new owner to honour this policy.
• With your consent, for any other purpose you have clearly agreed to.

7. Data Security

We use reasonable technical and organisational measures to protect your information, including secure hosting, encrypted connections, restricted access for our team and regular backups.

No method of storing or sending data over the internet is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your information, we will inform you and the relevant authorities as the law requires.

8. Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected for, including to meet legal, accounting and contractual requirements. Once it is no longer needed, we delete it or make it anonymous.

9. Your Rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you can ask us to:

• Access: tell you what personal information we hold about you.
• Correct: fix information that is inaccurate or incomplete.
• Delete: erase your information where we no longer need to keep it.
• Withdraw consent: stop processing that relies on your consent, including marketing.

To make a request, email us at info@vishwasamtechnologies.com. We may need to verify your identity before acting on it.

10. Third-Party Links and Children’s Privacy

Our website may link to other websites that we do not control. We are not responsible for their content or privacy practices, so please read their policies before sharing information with them.

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above. Please check back occasionally to stay informed.